Warranty & Support Policy

Warranty & Support Policy (DW-NFC)

Last updated: [Insert date]

DW-NFC products are supplied by DWORK BENCH ENTERPRISE (002952655-M). This policy outlines warranty coverage and support.

Contact:

Email: Martin@dworkbench.com

WhatsApp: 011-1063 0118

1) Support & troubleshooting

If you face an issue, contact us with:

  • your order name/number (if available)

  • device model (iPhone/Android) and OS version

  • short video showing what happens when you tap the card

We may guide you through basic checks such as:

  • ensuring NFC is enabled (Android)

  • removing thick/metal phone cases

  • trying a different tap area on the phone

  • testing on another phone

2) Warranty coverage

We provide a limited warranty for manufacturing defects under normal use.

Covered examples (subject to verification):

  • NFC chip not responding under normal use

  • manufacturing faults or print defects not caused by the customer

Not covered:

  • damage from bending, snapping, scratches after use, heat, water, chemicals

  • modifications, drilling, re-laminating, or tampering

  • device compatibility limitations or OS changes outside our control

  • incorrect details approved by customer in proof (typos/links)

3) Warranty claim window

Please contact us within 7 days of receiving the product if you believe there is a defect. (The sooner the better.)

4) Resolution

If confirmed eligible, we may (at our discretion):

  • repair, or

  • replace, or

  • provide an alternative solution

You may be asked to return the item for inspection.

5) NFC compatibility note

NFC behaviour can vary by device, OS, settings, and phone case. We cannot guarantee compatibility with every phone model or future software updates.